{"id":9531,"date":"2024-05-21T15:22:33","date_gmt":"2024-05-21T19:22:33","guid":{"rendered":"https:\/\/campuslean.com\/sipoc-diagram-an-indispensable-tool-for-continuous-improvementdiagramme-fipec-un-outil-incontournable-en-amelioration-continue\/"},"modified":"2024-07-29T20:39:27","modified_gmt":"2024-07-30T00:39:27","slug":"sipoc-diagram-an-indispensable-tool-for-continuous-improvementdiagramme-fipec-un-outil-incontournable-en-amelioration-continue","status":"publish","type":"post","link":"https:\/\/campuslean.gumstaging.fr\/en\/sipoc-diagram-an-indispensable-tool-for-continuous-improvementdiagramme-fipec-un-outil-incontournable-en-amelioration-continue\/","title":{"rendered":"SIPOC Diagram: An Indispensable Tool for Continuous ImprovementDiagramme FIPEC : un outil incontournable en am\u00e9lioration continue"},"content":{"rendered":"\n<p>Imagine you\u2019re renovating your home. You\u2019ll need to hire an interior designer, a general contractor, and most likely some specialized contractors as well. You\u2019ll also need to identify the different steps to carry out and purchase all the necessary materials. This preparation is essential for you to have a clear overview of your renovation project.   <\/p>\n\n<p>Now, imagine a continuous improvement project at your company. You\u2019ll find similar concepts there, which are covered in the SIPOC diagram. What is a SIPOC diagram? What\u2019s it for? What are the benefits of using one?     Let\u2019s find out!<\/p>\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong>What is a SIPOC diagram?<\/strong><\/strong><\/strong><\/mark><\/h2>\n\n<p>The SIPOC diagram is used in the first stage of a continuous improvement project. It provides a framework for taking a step back to map out a process, offering an accurate and up-to-date picture of the situation. It consists of the following 5 components:  <\/p>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9368_0903d7-10 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9368_0903d7-10 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;}.kt-info-box9368_0903d7-10 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9368_0903d7-10 .kt-info-svg-icon-flip, .kt-info-box9368_0903d7-10 .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9368_0903d7-10 .kt-blocks-info-box-media{color:var(--global-palette1, #3182CE);border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9368_0903d7-10 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9368_0903d7-10 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9368_0903d7-10 .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9368_0903d7-10 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9368_0903d7-10 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9368_0903d7-10 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9368_0903d7-10\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_chevron-circle-right kt-info-svg-icon\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\"><strong>Suppliers<\/strong> : internal departments and external companies that provide inputs, i.e., the elements that will be transformed by the process.<\/p><\/div><\/span><\/div>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9368_4830a8-92 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9368_4830a8-92 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;}.kt-info-box9368_4830a8-92 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9368_4830a8-92 .kt-info-svg-icon-flip, .kt-info-box9368_4830a8-92 .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9368_4830a8-92 .kt-blocks-info-box-media{color:var(--global-palette1, #3182CE);border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9368_4830a8-92 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9368_4830a8-92 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9368_4830a8-92 .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9368_4830a8-92 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9368_4830a8-92 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9368_4830a8-92 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9368_4830a8-92\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_chevron-circle-right kt-info-svg-icon\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\"><strong>Inputs<\/strong>: everything needed to carry out a task (information, raw materials, procedures, <em>checklists,<\/em> software, equipment, tools, etc.).<\/p><\/div><\/span><\/div>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9368_2d0d07-37 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9368_2d0d07-37 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;}.kt-info-box9368_2d0d07-37 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9368_2d0d07-37 .kt-info-svg-icon-flip, .kt-info-box9368_2d0d07-37 .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9368_2d0d07-37 .kt-blocks-info-box-media{color:var(--global-palette1, #3182CE);border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9368_2d0d07-37 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9368_2d0d07-37 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9368_2d0d07-37 .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9368_2d0d07-37 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9368_2d0d07-37 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9368_2d0d07-37 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9368_2d0d07-37\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_chevron-circle-right kt-info-svg-icon\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\"><strong>Process<\/strong>: the main activities or steps involved, including the beginning and the end.<\/p><\/div><\/span><\/div>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9368_250d4a-6a .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9368_250d4a-6a .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;margin-bottom:0px;}.kt-info-box9368_250d4a-6a .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9368_250d4a-6a .kt-info-svg-icon-flip, .kt-info-box9368_250d4a-6a .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9368_250d4a-6a .kt-blocks-info-box-media{color:var(--global-palette1, #3182CE);border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9368_250d4a-6a .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9368_250d4a-6a .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9368_250d4a-6a .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9368_250d4a-6a .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9368_250d4a-6a .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9368_250d4a-6a .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9368_250d4a-6a\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_chevron-circle-right kt-info-svg-icon\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\"><strong>Outputs<\/strong>: the results of the transformation, the deliverables of the process (documents, finished products, etc.).<\/p><\/div><\/span><\/div>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9368_9f98cc-24 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9368_9f98cc-24 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;margin-bottom:var(--global-kb-spacing-lg, 3rem);}.kt-info-box9368_9f98cc-24 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9368_9f98cc-24 .kt-info-svg-icon-flip, .kt-info-box9368_9f98cc-24 .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9368_9f98cc-24 .kt-blocks-info-box-media{color:var(--global-palette1, #3182CE);border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9368_9f98cc-24 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9368_9f98cc-24 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9368_9f98cc-24 .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9368_9f98cc-24 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9368_9f98cc-24 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9368_9f98cc-24 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9368_9f98cc-24\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_chevron-circle-right kt-info-svg-icon\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\"><strong>Customers (internal and external)<\/strong> : the people, departments, or systems that will use the elements that have been transformed by the process.<\/p><\/div><\/span><\/div>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong>The SIPOC diagram: a driver of commitment<\/strong><\/strong><\/mark><\/h3>\n\n<p>The SIPOC diagram creates a framework for setting goals and keeping them in mind at every stage of the improvement process.<\/p>\n\n<p>Remember that losing sight of goals can lead to inaction, delays, a lack of involvement from team members, or the project grinding to a halt altogether.<\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong>Creating a SIPOC diagram in 8 steps<\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>Here are the steps we recommend for creating your SIPOC diagram. You\u2019ll notice that they don\u2019t follow the order of the letters in the acronym. <\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong>Step 1:<\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>Choose the process you want to improve.<\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong>Step 2:<\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>Gather experts on the process\u2014namely, the people who are involved in it on a daily basis. Don\u2019t forget supplier and customer representatives! <\/p>\n\n<p>The meeting will be even more effective if it\u2019s facilitated by someone who isn\u2019t personally involved in the process. Their role is to keep everyone focused on the goal by detailing the process, any problematic steps or activities, and the inputs and outputs.  <\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong>Step 3:<\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>Determine the start of the process, the trigger, and the activity that marks the end of the process you\u2019re mapping.<\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong><strong>Step 4:<\/strong><\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>List the customers (C), i.e., those who receive the outputs or benefit from the process.<\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong><strong><strong>Step 5:<\/strong><\/strong><\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>Identify the outputs (O), i.e., customer requirements and what they get out of the process. List them. <\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong><strong><strong>Step 6:<\/strong><\/strong><\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>Define your process (P). Break it down into steps or activities. If necessary, break it down further into sub-steps.<\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong><strong><strong>Step 7:<\/strong><\/strong><\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>List the inputs (I), i.e., all the resources that are essential to the process.<\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong><strong><strong>Step 8:<\/strong><\/strong><\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>List the suppliers (S) who provide you with the inputs and specify whether you\u2019re managing them optimally.<\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong><strong><strong>Step 9:<\/strong><\/strong><\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>Share your SIPOC diagram with all stakeholders in the process and make sure it\u2019s easily accessible.<\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong><strong><strong><strong>The Bernard Gagnon Group\u2019s contribution to continuous improvement<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>At the Bernard Gagnon Group, our continuous improvement experts use the SIPOC diagram with their customers in the first phase of a project: the \u201cDEFINE\u201d phase.<\/p>\n\n<p>As facilitators, we involve every member of the group and get essential information from those who know the process best. We also produce a summary chart in the form of a SIPOC diagram, which is given to participants and management.<\/p>\n\n<p>Think some of your company\u2019s processes aren\u2019t optimal? <a href=\"https:\/\/bernardgagnon.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">Get in touch<\/a>. We\u2019ll be delighted to support you in your continuous improvement process.<\/p>\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>by <em><strong>Bernard Gagnon<\/strong><\/em><br\/>Master Black Belt LEAN Six Sigma,<br\/>Professional Scrum Master PSM I<\/p>\n<style>.kt-svg-icons9368_7ea2cd-6e .kt-svg-item-0 .kb-svg-icon-wrap{color:var(--global-palette4, #2D3748);font-size:50px;}.wp-block-kadence-icon.kt-svg-icons9368_7ea2cd-6e{justify-content:flex-start;}<\/style>\n<div class=\"wp-block-kadence-icon kt-svg-icons kt-svg-icons9368_7ea2cd-6e alignnone\"><style>.kt-svg-item-9368_ab45ec-ee .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-9368_ab45ec-ee .kb-svg-icon-wrap{color:#0077b5;font-size:35px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-9368_ab45ec-ee\"><a href=\"https:\/\/www.linkedin.com\/in\/bgagnon46\/\" class=\"kt-svg-icon-link\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fa_linkedin\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"\/><\/svg><\/span><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Imagine you\u2019re renovating your home. You\u2019ll need to hire an interior designer, a general contractor, and most likely some specialized contractors as well. You\u2019ll also need to identify the different steps to carry out and purchase all the necessary materials. This preparation is essential for you to have a clear overview of your renovation project&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":9407,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[76],"tags":[],"class_list":["post-9531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-post"],"_links":{"self":[{"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/posts\/9531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/comments?post=9531"}],"version-history":[{"count":1,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/posts\/9531\/revisions"}],"predecessor-version":[{"id":9532,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/posts\/9531\/revisions\/9532"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/media\/9407"}],"wp:attachment":[{"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/media?parent=9531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/categories?post=9531"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/tags?post=9531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}