{"id":9535,"date":"2024-06-04T10:43:48","date_gmt":"2024-06-04T14:43:48","guid":{"rendered":"https:\/\/campuslean.com\/master-the-art-of-the-open-ended-question-to-encourage-innovation\/"},"modified":"2024-07-29T20:39:17","modified_gmt":"2024-07-30T00:39:17","slug":"master-the-art-of-the-open-ended-question-to-encourage-innovation","status":"publish","type":"post","link":"https:\/\/campuslean.gumstaging.fr\/en\/master-the-art-of-the-open-ended-question-to-encourage-innovation\/","title":{"rendered":"Master the Art of the Open-Ended Question to Encourage Innovation"},"content":{"rendered":"\n<p>\u2014 How was your day, dear?<br\/>\u2014 Good.<br\/><br\/>\u2014 Did you have a good time with your friends at daycare, sweetie?<br\/>\u2014 Yes.<br\/><br\/>\u2014 Did your French exam go well?<br\/>\u2014 Fine.<\/p>\n\n<p>Needless to say, some questions make for pretty poor conversation. This applies to conversations with children, spouses, friends, and colleagues. <\/p>\n\n<p>What does a LEAN manager need to do to stimulate innovation? Ask open-ended questions. Why is that so important? How do you ask an open-ended question?    Let\u2019s find out!<\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong>The advantages of asking open-ended questions<\/strong><\/strong><\/strong><\/mark><\/h3>\n\n<p>In addition to fostering enriching conversations that go beyond one-word answers, open-ended questions have many advantages:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Encouraging collaboration<\/li>\n\n\n\n<li>Involving employees in decision-making<\/li>\n\n\n\n<li>Unleashing creativity<\/li>\n\n\n\n<li>Promoting autonomy and accountability<\/li>\n\n\n\n<li>Increasing engagement<\/li>\n<\/ul>\n\n<p>Above all, open-ended questions stimulate innovation. They can help bring out ideas, new products or services, or solutions you might never have thought of otherwise. <\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong>How do you ask an open-ended question?<\/strong><\/mark><\/h3>\n\n<p>Before beginning a conversation, start by clarifying your intention. What are you looking for? Do you want to understand a situation, improve a relationship or a process, be convincing, offer food for thought, or find a solution?  <\/p>\n\n<p>Clarifying your intention(s) (you may have more than one) will help you formulate effective and engaging open-ended questions.<\/p>\n\n<h4 class=\"wp-block-heading\">Here are the characteristics of a good open-ended question:<\/h4>\n\n<h5 class=\"wp-block-heading has-theme-palette-3-color has-text-color has-link-color wp-elements-297506b13f71e3dcd7ad7aa5b7903038\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong>1: It elicits a complete response, not just a word or two.<\/strong><\/strong><\/mark><\/h5>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9436_afeac4-52 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9436_afeac4-52 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;}.kt-info-box9436_afeac4-52 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9436_afeac4-52 .kt-info-svg-icon-flip, .kt-info-box9436_afeac4-52 .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9436_afeac4-52 .kt-blocks-info-box-media{color:var(--global-palette1, #3182CE);border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9436_afeac4-52 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9436_afeac4-52 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9436_afeac4-52 .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9436_afeac4-52 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9436_afeac4-52 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9436_afeac4-52 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9436_afeac4-52\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_xCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"15\" y1=\"9\" x2=\"9\" y2=\"15\"\/><line x1=\"9\" y1=\"9\" x2=\"15\" y2=\"15\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">Did you talk to the customer today?<\/p><\/div><\/span><\/div>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9436_d4e8c5-24 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9436_d4e8c5-24 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;}.kt-info-box9436_d4e8c5-24 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9436_d4e8c5-24 .kt-info-svg-icon-flip, .kt-info-box9436_d4e8c5-24 .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9436_d4e8c5-24 .kt-blocks-info-box-media{color:#26ad2c;border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9436_d4e8c5-24 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9436_d4e8c5-24 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9436_d4e8c5-24 .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9436_d4e8c5-24 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9436_d4e8c5-24 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9436_d4e8c5-24 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9436_d4e8c5-24\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">What came out of your meeting with the customer today?<\/p><\/div><\/span><\/div>\n\n<h5 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong>2: It doesn\u2019t contain the answer. It\u2019s important to fight the impulse to provide the answer within the question so that intelligent responses and contributions have room to emerge.  <\/strong><\/strong><\/strong><\/mark>.<\/h5>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9436_2e6df3-33 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9436_2e6df3-33 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;}.kt-info-box9436_2e6df3-33 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9436_2e6df3-33 .kt-info-svg-icon-flip, .kt-info-box9436_2e6df3-33 .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9436_2e6df3-33 .kt-blocks-info-box-media{color:var(--global-palette1, #3182CE);border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9436_2e6df3-33 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9436_2e6df3-33 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9436_2e6df3-33 .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9436_2e6df3-33 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9436_2e6df3-33 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9436_2e6df3-33 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9436_2e6df3-33\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_xCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"15\" y1=\"9\" x2=\"9\" y2=\"15\"\/><line x1=\"9\" y1=\"9\" x2=\"15\" y2=\"15\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">Do you agree that collaboration is the best way to increase productivity?<\/p><\/div><\/span><\/div>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9436_ab960b-7a .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9436_ab960b-7a .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;}.kt-info-box9436_ab960b-7a .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9436_ab960b-7a .kt-info-svg-icon-flip, .kt-info-box9436_ab960b-7a .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9436_ab960b-7a .kt-blocks-info-box-media{color:#26ad2c;border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9436_ab960b-7a .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9436_ab960b-7a .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9436_ab960b-7a .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9436_ab960b-7a .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9436_ab960b-7a .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9436_ab960b-7a .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9436_ab960b-7a\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">How do you think teamwork affects productivity?<\/p><\/div><\/span><\/div>\n\n<h5 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong>3: It\u2019s objective and non-judgmental<\/strong><\/strong><\/strong><\/mark><\/h5>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9436_d1c825-d5 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9436_d1c825-d5 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;}.kt-info-box9436_d1c825-d5 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9436_d1c825-d5 .kt-info-svg-icon-flip, .kt-info-box9436_d1c825-d5 .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9436_d1c825-d5 .kt-blocks-info-box-media{color:var(--global-palette1, #3182CE);border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9436_d1c825-d5 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9436_d1c825-d5 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9436_d1c825-d5 .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9436_d1c825-d5 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9436_d1c825-d5 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9436_d1c825-d5 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9436_d1c825-d5\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_xCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"15\" y1=\"9\" x2=\"9\" y2=\"15\"\/><line x1=\"9\" y1=\"9\" x2=\"15\" y2=\"15\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">Are you sure?<\/p><\/div><\/span><\/div>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9436_bfc33b-df .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9436_bfc33b-df .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;}.kt-info-box9436_bfc33b-df .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9436_bfc33b-df .kt-info-svg-icon-flip, .kt-info-box9436_bfc33b-df .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9436_bfc33b-df .kt-blocks-info-box-media{color:#26ad2c;border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9436_bfc33b-df .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9436_bfc33b-df .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9436_bfc33b-df .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9436_bfc33b-df .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9436_bfc33b-df .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9436_bfc33b-df .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9436_bfc33b-df\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">Why is this software better than the one we use?<\/p><\/div><\/span><\/div>\n\n<h5 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong><strong><strong>4: It&#8217;s specific<\/strong><\/strong><\/strong><\/mark><\/h5>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9436_e7ff77-0c .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9436_e7ff77-0c .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;}.kt-info-box9436_e7ff77-0c .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9436_e7ff77-0c .kt-info-svg-icon-flip, .kt-info-box9436_e7ff77-0c .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9436_e7ff77-0c .kt-blocks-info-box-media{color:var(--global-palette1, #3182CE);border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9436_e7ff77-0c .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9436_e7ff77-0c .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9436_e7ff77-0c .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9436_e7ff77-0c .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9436_e7ff77-0c .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9436_e7ff77-0c .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9436_e7ff77-0c\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_xCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"15\" y1=\"9\" x2=\"9\" y2=\"15\"\/><line x1=\"9\" y1=\"9\" x2=\"15\" y2=\"15\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">What do you think of the new vice-president?<\/p><\/div><\/span><\/div>\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9436_28dbdd-72 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9436_28dbdd-72 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:0px;padding-left:0px;}.kt-info-box9436_28dbdd-72 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9436_28dbdd-72 .kt-info-svg-icon-flip, .kt-info-box9436_28dbdd-72 .kt-blocks-info-box-number{font-size:28px;}.kt-info-box9436_28dbdd-72 .kt-blocks-info-box-media{color:#26ad2c;border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}.kt-info-box9436_28dbdd-72 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9436_28dbdd-72 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-infobox.kt-info-box9436_28dbdd-72 .kt-blocks-info-box-text{font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:bold;}.kt-info-box9436_28dbdd-72 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box9436_28dbdd-72 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box9436_28dbdd-72 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9436_28dbdd-72\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">What could the new vice-president do to create closer ties with employees working in the field?<\/p><\/div><\/span><\/div>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><strong>A few ideas to inspire you<\/strong><\/mark><\/h3>\n\n<p>At Campus Lean, we\u2019re not too keen on cookie-cutter recipes. That being said, here are a few suggestions to inspire you and give you some momentum to practice: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>How do you think we should go about solving the problem?<\/li>\n\n\n\n<li>We\u2019re on a tight schedule. What\u2019s your game plan for following it? <\/li>\n\n\n\n<li>Your project sounds very well put together. What challenges do you foresee during the process? <\/li>\n\n\n\n<li>If an issue comes up, how do you plan to tackle it?<\/li>\n\n\n\n<li>You seem overloaded. How can I help you? <\/li>\n\n\n\n<li>What do you remember about our conversation?<\/li>\n\n\n\n<li>What bothers you about this approach?<\/li>\n<\/ul>\n\n<p>Hint: many open-ended questions start with phrases like why, how, in what way, describe, tell me, explain, what do you think\u2026<\/p>\n\n<p>Knowing how to ask good, open-ended questions is great, but actually doing it isn\u2019t always easy. The key to success is practice. You may not achieve the outcome you\u2019re looking for on your first or second attempt, but don\u2019t get discouraged. Give yourself some time. You can try to rephrase your question or ask a follow-up question to prompt your counterpart to consider further or elaborate on their argument.       <\/p>\n\n<p>Yes, asking the right open-ended questions is an art\u2026 one you can master with practice. Good luck! <\/p>\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\"><\/mark><\/h3>\n\n<p>by <em><strong>Bernard Gagnon<\/strong><\/em><br\/>Master Black Belt LEAN Six Sigma,<br\/>Professional Scrum Master PSM I<\/p>\n<style>.kt-svg-icons9436_b3f278-b5 .kt-svg-item-0 .kb-svg-icon-wrap{color:var(--global-palette4, #2D3748);font-size:50px;}.wp-block-kadence-icon.kt-svg-icons9436_b3f278-b5{justify-content:flex-start;}<\/style>\n<div class=\"wp-block-kadence-icon kt-svg-icons kt-svg-icons9436_b3f278-b5 alignnone\"><style>.kt-svg-item-9436_5b1e38-5f .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-9436_5b1e38-5f .kb-svg-icon-wrap{color:#0077b5;font-size:35px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-9436_5b1e38-5f\"><a href=\"https:\/\/www.linkedin.com\/in\/bgagnon46\/\" class=\"kt-svg-icon-link\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fa_linkedin\"><svg viewBox=\"0 0 448 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"\/><\/svg><\/span><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u2014 How was your day, dear?\u2014 Good. \u2014 Did you have a good time with your friends at daycare, sweetie?\u2014 Yes. \u2014 Did your French exam go well?\u2014 Fine. Needless to say, some questions make for pretty poor conversation. This applies to conversations with children, spouses, friends, and colleagues. What does a LEAN manager need&#8230;<\/p>\n","protected":false},"author":1,"featured_media":9441,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[76],"tags":[],"class_list":["post-9535","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-post"],"_links":{"self":[{"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/posts\/9535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/comments?post=9535"}],"version-history":[{"count":1,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/posts\/9535\/revisions"}],"predecessor-version":[{"id":9536,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/posts\/9535\/revisions\/9536"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/media\/9441"}],"wp:attachment":[{"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/media?parent=9535"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/categories?post=9535"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/campuslean.gumstaging.fr\/en\/wp-json\/wp\/v2\/tags?post=9535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}